We are immediately hiring Receptionist cum Sales Consultant
- Work the front desk area management, Greet all the clients in a pleasant manner
- Maintained a record of all guests and members coming to the gym.
- Assisted the Duty Manager in maintaining the gym.
- Administered the payments made by the members.
- Greeted all clients in a friendly manner giving a helpful ear if necessary. Resolved all customer complaints.
- Maintained a tidy reception area and check cleanliness of all gym equipment
- Ensured front desk was well attended at all times
- Handle Freelance trainers’ and collect their IDs, certificate documents and explain about the freelance agreements and terms & conditions while they are joined in the gym, and maintain their client data on the system. On the basis of clients give access to the gym.
- Handle group classes and maintain the data properly to the system.
- Scheduling appointments with clients to start new membership or follow up on past memberships
- Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services
- Processing membership applications and fees, collecting ID information, and issuing memberships
- Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in members
- Updating member records with new contact information and payment details
- Maintaining membership records and processing fees as directed by management
- Collecting payment from members for gym services rendered
- Explaining facility policies and procedures to new members and helping them get acquainted with the facility
- Making announcements over the public address system about events taking place at the gym or facility or about facility policies
- Process guest passes and successfully convert the first-time visitors to full-time members.
- Actively listen to members to properly handle requests and introduce them to the appropriate staff member to meet their concerns.
- Greet members and guests with a smile and always provide best customer service to them.
- Supply members with towels and additional supplies.
- Promote and sell gym-related merchandise, including towels, clothes, and portable equipment.
- Promote add-on services, including monthly memberships, personal training
Requirements:
- Fluently Speak English
- Min 1 Year Experience
- Communication Skill & Convincing Skill
Job Types: Full-time, Permanent
Salary: AED2,500.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer service (Preferred)
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